Line, modem and dialing settings

The Settings - Lines screen contains your location settings such as your country and area code as well as phone lines, modems and dialing settings.

To access the Settings - Lines screen, click Settings on the left navigation pane:

and then click Lines:

Settings - Lines screen

Clicking Lines brings up the Settings - Lines screen:

Your location

Country

Select your country from the dropdown list on the Your Location tab:

Country selection affects how PhoneTray formats phone numbers and how PhoneTray works with the modem. Please make sure the correct country is selected.

Area code

Area code should contain your area (city) code, 3-digits in USA and Canada. Additional local area codes contain other area codes that are considered local in your region.

Dialing settings

To configure the dialing rules applied by PhoneTray when making calls, select the Dialing Settings tab on the Settings - Lines screen:

International Prefix

Enter the digits you have to dial before international phone numbers into the “International prefix” box (011 in North America):

Outside line prefix

Enter the digit you have to dial to access the outside line into the “Outside line prefix” box. Use this setting if PhoneTray is connected to your office phone system and you have to press 0 or 9 before calling external numbers. Home phone users should leave this box empty.

Dial area code for local calls

Check this box  to select “Dial area code for local calls” if your phone service provider requires 10-digit numbers for local calls.

Almost all phone companies support 10-digit local dialing and this option is selected by default.

Use Windows dialing rules

You can also use the dialing rules configured in Windows instead of dialing rules described above. Windows dialing rules are more flexible but more difficult to configure. Select the “Use Windows dialing rules” checkbox if you want to use Windows dialing rules:

You can click on the “open Windows dialing rules” link to modify Windows dialing rules. Those dialing rules apply to all Windows programs. Please contact us if you need any help with Windows dialing rules.

Dial immediately

Check this box  to select the “Dial immediately” option if you want PhoneTray to start dialing immediately after you click the Dial button on the Calls or Contacts screen.

Normally PhoneTray will show the Dial screen so you could check the number before dialing. With this option selected PhoneTray will show the Dial screen and start dialing immediately.

Use PhoneTray as default dialer

Check this box  to select the “Use PhoneTray as default dialer” option if you want to use PhoneTray dialer when another programs wants to make a phone call:

This option will also enable click-to-call on web sites with clickable phone numbers. 

Line 1 settings

Enter the name of your main phone line into the Line Name field for Line 1, for example, Home or Business:

Select your USB modem connected to that line. PhoneTray will show the modem status several seconds after the modem is selected. If the modem status is Ready, your modem is working properly.

Please make sure that the USB modem is connected to your phone line as described in the Setting up PhoneTray with a USB Modem article. 

Line 2 settings

PhoneTray can monitor 2 phone lines. You will need a second modem connected to the line 2 because each modem can monitor only 1 line.

Check this box to enable monitoring calls on the second line: 

Checking this box enables settings for Line 2:

Sharing your modem with other programs

If you need to share your modem with other programs, for example, Windows Fax, you need to enable modem sharing. To enable modem sharing, select the Advanced tab for Line 1 or Line 2 and check the "Enable TAPI mode" checkbox:

Please note that Caller ID detection could be less reliable in TAPI mode because PhoneTray has to use Unimodem driver for Caller ID in TAPI mode.