Making outgoing calls / dialing out

To access the Dial screen click the Dial  button on the top ribbon menu.

To dial a number from the Calls screen click on the call from that number and then click the Dial  button on the Calls ribbon menu. Alternatively right-click on the number you want to dial and select Dial from the Calls context menu:

You can also call your contacts from the Contacts screen. Click on a contact you want to call and then click the Dial  button on the Contacts ribbon menu. Alternatively right-click on the contact you want to call and select Dial  from the Contacts context menu:

Dial screen

To place a call, select a contact number from the list of contacts or enter the number you want to dial into the phone number field and then click the Dial button. If you are dialing from the Calls screen or from the Contacts screen, the contact and / or number fields will be already filled:

Select a contact to call

You can click on the contact selection box to quickly choose a contact to call. Click on the contact’s number to select a number to dial:

Search through your contacts

To search through your contacts, type a contact’s name or number into the Find field:

Recently dialed numbers

You can also access the list of recently dialed numbers by clicking the down arrow on the right side of the phone number box:

Full number that will be dialed

After you select a contact or phone number to dial, PhoneTray will show the full number as it will be dialed using the dialing rules configured on the Settings - Lines screen:

 

You can click the Pencil  button to edit the dial number. PhoneTray understands special symbols such as * and # in the dial number. You can also use , (comma) to indicate a pause during dialing. For example, dial number *69,8885551234 tells PhoneTray to dial *69, wait half a second and then dial 888-555-1234.

Making a call

Click the Dial  button to start dialing. You should hear the dialing sound through your computer speakers. Click the Speaker button to turn the sound on or off:

PhoneTray will tell you to pick the phone and talk when the call has been connected:

 

After you pick up your phone receiver / handset you can click the Hang Up  button to disconnect PhoneTray modem from the line. You will still stay connected on the call until you hang up your phone.

Automatic redial

If the number you are calling is busy, PhoneTray will automatically terminate the call and try to redial after 60 seconds:

PhoneTray will continue redialing automatically every minute until the number becomes available. If you don’t want to try anymore click the Cancel  button or simply close the Dial screen by clicking the Close button in the top-right corner. 

Add notes

You can add call notes at any time during the call. To do that, enter a note into the Notes box and click the Add Notes button:

Your call notes will be saved and you will see the notes next to this call on the Calls screen.